IS THERE A MINIMUM WEDDING HIRE ORDER VALUE?
The minimum Wedding hire order value is $550, this amount can be made up of multiple hire items or one of our wedding hire packages.
HOW MUCH IS DELIVERY, SETUP AND PACK UP?
Delivery, setup and pack up fees vary for each wedding event and consider the amount of hire items ordered, how many staff are required, length of travel distance, the delivery location and the date and times of the delivery and collection. We do our best to keep our costs low for our customers, see our Wedding Ceremony Hire Packages page which include delivery, setup and pack up in the pricing.
* We do service areas outside of Sydney such as Central Coast, Wollongong and Hunter Valley areas, however and additional travel expenses would be added.
CAN I COLLECT MY ORDER MYSELF?
At present we do not offer a DIY collect and drop off of any of our items. All delivery, setup, pack up and handling of decorations is done by our staff so you can relax and enjoy your wedding day!
CAN I CHANGE MY ORDER BEFORE MY EVENT?
We understand that your guest numbers or needs may change resulting in more or less rentals that what you first ordered. Wedding Decorations by Naz can only accept increase/decrease of hire items in original order at any time prior to the final payment (3 weeks before your event date) of your wedding hire if stock is permitting.
WHEN WILL MY ORDER BE DELIVERED?
We will be in touch with you approximately 2 weeks before your event to confirm your order and suggest when your order will be delivered and collected according to your venue’s instructions and your event start and finish time.
WILL YOU SET UP MY WEDDING CEREMONY AND RECEPTION HIRE ITEMS?
Yes, we provide full setup on your wedding date Wedding Decorations by Naz will be in touch with you in advance to discuss the floor plan and layout requirements.
See our – Wedding Ceremony Hire Packages which include setup and packup.
WHAT HAPPENS IF THE ITEMS I HIRE GET DAMAGED/LOST?
It is a condition of hire that the items provided will be returned in the same condition they were given. Should an item be lost or damaged beyond repair, you will be invoiced for the full replacement cost of the item for payment within 7 days. If an item is damaged or broken but able to be repaired, we will invoice you the repair costs for payment within 7 days.
We do require a security deposit for some of our DIY hire items.
WHAT ARE YOUR TERMS OF HIRE?
Please contact us for a copy of our Terms and Conditions of Hire.
DO YOU REQUIRE A DEPOSIT?
A 40% deposit is required to secure your booking. Items are not reserved until a book form is signed and a deposit is received.
Once your deposit is received, we will refuse other bookings for those items you’ve selected on that same date.
WHEN DO YOU REQUIRE FULL PAYMENT?
Full payment of the remaining 60% of your booking is required 2 months prior to your event date.
For Bookings made 2 months prior to the event date, full payment is required to secure the items.
IS THE DEPOSIT REFUNDABLE?
Your 40% deposit is refundable to 90% ONLY if Wedding Decorations by Naz receives a cancellation email request from the person hiring 3 MONTHS prior to the wedding date.
WHAT IS YOUR CANCELLATION AND REFUND POLICY?
Bookings cancelled 7 weeks or less before the wedding date will receive a refund of 50%.
Cancellations 1-3 weeks before the event will forfeit 70% of the total hire cost. Bookings cancelled within 7 days of the event will forfeit 100% of the total hire fee and only delivery and collection fees will be refunded.
DO YOU HAVE Public Liability Insurance?
We have a Public Liability policy with NRMA (up to 10 or 20 million) and can provide the venue
With our certificate of currency prior to the event.
HOW CAN I MAKE A BOOKING?
Simply Email Us with your full name and phone number along with information such as the items you are interested in, the event date and the address of the venue for delivery and we will come back to you with availability and costs including delivery and set up. Alternatively, you can call us on 0423 173 321 to discuss your needs or us our Contact Us form.