IS THERE A MINIMUM WEDDING HIRE ORDER VALUE?
The minimum Wedding hire order value is $300, this amount can be made up of multiple hire items.
WHAT IS DIY WEDDING HIRE?
We have a range of wedding ceremony & wedding reception decorations for DIY (do it yourself) Hire. By picking up, setting up and packing up after the wedding you can save big on the costs of a wedding. All our decorations are easy to setup and with the help of a few family or friends you can setup and pack up easily.
IS THERE SETUP INSTRUCTIONS?
Yes when you collect your Hire items we will go over the simple setup instructions for our Hire items.
WHERE & WHEN DO I COLLECT MY HIRE ITEMS?
We are based on Post Office Road, Glenorie for pickup of your Hired Items. Pickup is available 1 or 2 days before your wedding date and return 1 day after your wedding date.
SECURITY DEPOSIT & BREAKAGES
We require a additional 25% of your total hire amount to be paid as a security deposit, in the event of stolen or broken items. Your security deposit will be returned to you on the return and inspection of hire items after your wedding.
CAN I CHANGE MY ORDER BEFORE MY EVENT?
We understand that your guest numbers or needs may change resulting in more or less rentals that what you first ordered. Wedding Decorations by Naz can only accept increase/decrease of hire items in original order at any time prior to the final payment (3 weeks before your event date) of your wedding hire if stock is permitting.
WHEN WILL MY ORDER BE DELIVERED?
We will be in touch with you approximately 2 weeks before your event to confirm your order and suggest when your order will be delivered and collected according to your venue’s instructions and your event start and finish time.
DO YOU OFFER DELIVERY & SETUP /PACKUP OF HIRE ITEMS?
No, we do not offer any delivery or setup services.
WHAT HAPPENS IF THE ITEMS I HIRE GET DAMAGED/LOST?
It is a condition of hire that the items provided will be returned in the same condition they were given. Should an item be lost or damaged beyond repair, you will be invoiced for the full replacement cost of the item for payment within 7 days. If an item is damaged or broken but able to be repaired, we will invoice you the repair costs for payment within 7 days.
We do require a security deposit for some of our DIY hire items.
WHAT ARE YOUR TERMS OF HIRE?
Please contact us for a copy of our Terms and Conditions of Hire.
DO YOU REQUIRE A DEPOSIT?
A 40% deposit is required to secure your booking. Items are not reserved until a book form is signed and a deposit is received.
Once your deposit is received, we will refuse other bookings for those items you’ve selected on that same date.
WHEN DO YOU REQUIRE FULL PAYMENT?
Full payment of the remaining 60% of your booking is required 3 weeks prior to your wedding date.
For Bookings made Less than 3 weeks from the event date, full payment is required to secure the items.
IS THE DEPOSIT REFUNDABLE?
Your 40% deposit is refundable to 96% ONLY if Wedding Decorations by Naz receives a cancellation email request from the person hiring 4 WEEKS prior to the wedding date.
WHAT IS YOUR CANCELLATION AND REFUND POLICY?
Bookings cancelled 4 weeks or less before the wedding date will receive a refund of 96%.
Cancellations 1-3 weeks before the event will forfeit 25% of the total hire cost. Bookings cancelled within 3 days of the event will forfeit 100% of the total hire fee.
HOW CAN I MAKE A BOOKING?
Simply Email Us with your full name and phone number along with information such as the items you would like to Hire and how many, Alternatively, you can call us on 0423 173 321 to discuss your needs or us our Contact Us form.